What happens if my product is defective?

If you receive a defective product, please contact us immediately at info@4blanc.com. We will evaluate the issue and arrange a replacement or repair under our warranty policy.

What makes 4BLANC® products different from others on the market?

We are health advocates and our machines are designed with powerful motors, advanced filtration technology, and ergonomic designs, ensuring both efficiency and comfort, creating a healthier workplace for you and your clients.

What is the difference between Alizé and Maéstro?

The Alizé model is more lightweight and rather flexible on a floor rolling stand and more compact. It has 3 modes of the built-in LED lighting and 3 modes of suction power controlling with the power adapter/controller outside the device that makes it simple to control it on pedicure station.        

The Maéstro model is an upgraded, more powerful version - Ultimate Protection Nail Station. It’s the best option for manicure, pedicure, podology (podiatrics) as it also absorbs smells not only the dust. It has 3 modes of lighting and 3 modes of the light temperature, 3 modes of suction power. It’s more powerful than Alize model (1st mode of Maéstro is the 2nd mode of Alizé). It has the built-in UV disinfection.  The intuitive controlling panel is right on the body of the device and the head rotates 360 degrees.

Are your products noisy?

4BLANC® dust collectors are designed to provide powerful suction with minimal noise, ensuring a comfortable working environment.

What if I need replacement parts?

Replacement parts, such as filters, are available on our website or through official distributors like Amazon. If you lose some parts or want/need a replacement, contact customer support team at info@4blanc.com to order those.

How do I know when to change the filter?

You’ll notice reduced suction power when the filter needs to be changed, or after 45 days of regular use.

Do the machines come with replacement filters?

They come with a starter filter, and replacements can be purchased through our website or retail partners.

How do I care for my 4BLANC® machines?

What payment methods do you accept?

We accept all payment methods except PayPal. Please note that prices are VAT excluded.

Do you offer installment payment options?

Unfortunately, there are no payment plans for purchases made on our official website. However, you may consider buying on Amazon as they are our official retailers and offer payments by installment.

Is my payment information secure?

How long does shipping take?

Shipping time varies depending on your location. It usually takes from 6 working days. 

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. To check it, please put the items you like in the cart, at the checkout when you insert your city and zip code, you’ll see the estimated shipping cost.

Do you offer free shipping?

Currently, we do not offer free shipping, as 4BLANC® professional equipment is quite bulky. 

How can I contact customer service?

You can reach our customer support team by emailing info@4blanc.com or via chat at www.4blanc.com or through Instagram @4blanc.official.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@4blanc.com. 

RELACIÓN ENTRE LA LEY DEL CONSUMIDOR Y ESTA GARANTÍA

To the extent permitted by law, this warranty and its remedies are exclusive and replace all other warranties, whether oral, written, statutory, express, or implied. 4BLANC® disclaims all implied warranties, including those of merchantability and fitness for a particular purpose, except where these cannot be legally excluded. If not excluded, 4BLANC® limits the duration and remedies of such warranties to this express warranty’s period and remedies (repair or replacement).

Note: Some jurisdictions do not allow limitations on the duration of implied warranties, so these limitations may not apply to you*

WHAT IS NOT COVERED BY THIS WARRANTY

This warranty does not cover non-4BLANC branded hardware or software, even if packaged with 4BLANC® hardware. 4BLANC® does not guarantee uninterrupted or error-free operation of its products. The following are also excluded from coverage:

・Consumable parts (e.g., batteries) unless due to defects in materials/workmanship.

・Cosmetic damage (e.g., scratches, dents).

・Damage from unauthorized third-party components/products.

・Damage from accidents, misuse, or environmental factors (e.g., fire, liquid contact).

・Unauthorized repairs or modifications.

・Normal wear and tear.

・Defaced or removed serial numbers.

・Products without a proof of purchase or authorized use.

SUS RESPONSABILIDADES

Before receiving warranty service, 4BLANC® may require proof of purchase and answers to diagnostic questions. After service, your product will be returned to its original configuration, unless otherwise specified (e.g., with applicable upgrades).

IN THE EVENT OF A WARRANTY BREACH

If you submit a claim during the Warranty Period, 4BLANC® will, at its option:

1. Repair the product using new or tested parts.

2. Replace it with a new or refurbished product of the same model (or a similar model with your consent).

3. Refund the purchase price.

Replacement parts/products assume the remaining warranty period or 90 days, whichever is longer.

OBTAINING WARRANTY SERVICE

Please visit our website for online help before seeking warranty service. If the product remains faulty, contact 4BLANC® Customer Support or an Authorized Service Provider (ASP). A representative will determine if your product needs service and how it will be provided.

OPCIONES DE SERVICIO DE GARANTÍA

4BLANC® offers several service options:

1. Carry-in Service: Bring your product to an authorized location for service.

2. Mail-in Service: If eligible, 4BLANC® will provide prepaid shipping labels and instructions.

3. Do-it-yourself (DIY) Service: In some cases, 4BLANC® may provide replacement parts for you to install. If a return of parts is required, credit card authorization may be needed as security.

LIMITACIÓN DE RESPONSABILIDAD

Except as provided in this warranty and to the maximum extent permitted by law, 4BLANC® is not liable for direct, special, incidental, or consequential damages (e.g., loss of use, revenue, profits, business, or data).

Note: Some jurisdictions do not allow the exclusion of these damages, so this limitation may not apply to you.

GENERAL

No reseller, agent, or employee is authorized to modify this warranty. If any term is deemed illegal or unenforceable, the remaining terms shall remain valid. This warranty is governed by the laws of the country where the product was purchased.