Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info @ 4blanc.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info @ 4blanc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations and returns online (EU right of withdrawal)
If your order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, without giving any reason. The easiest way to exercise this right — available to all our customers — is online: open Cancel or return your order (https://shopify.com/72605499680/account), sign in with your email, select the order, and choose "Request cancellation" (available within 24 hours of placing your order) or "Request return" (once it has been delivered). If more than 24 hours have passed, contact us as soon as possible at info @ 4blanc.com and we will cancel it for you (only if your order has not yet shipped). You will receive an email confirming that we have received your request. You may also contact us at info @ 4blanc.com for any other matters.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info @ 4blanc.com.
Condition of returned items. You may inspect a product as you would in a store. Returns must be unused, complete, and in the original packaging. Professional hygiene equipment (such as dust collectors) that shows signs of actual use cannot be resold for health and hygiene reasons; in accordance with EU rules on diminished value, the refund for such items may be reduced by up to the full price of the item. Damaged packaging or missing accessories may reduce the refund by up to 15%. Faulty or defective products are always covered by our warranty and will be repaired, replaced, or refunded at no cost to you.